We offer Oat Milk, Almond Milk, and Coconut Milk as dairy-free substitutes for any hot, iced, or blended drink on our menu.
Mochas & Javas Central FAQs
Menu, Ingredients & Dietary Options
What milk alternatives do you offer for espresso and handcrafted drinks?
Can I substitute milk or syrups in seasonal signature drinks?
Yes! All of our seasonal and signature handcrafted beverages are fully customizable. You can swap milk types, adjust sweetness levels, or switch to sugar-free syrups.
Are sugar-free syrups available for your beverages?
Yes. We offer popular sugar-free options—including Sugar-Free Vanilla and Sugar-Free Caramel—so you can enjoy your favorite cold brews, lattes, or hot coffees with zero sugar.
Do you carry gluten-free or vegan food items?
We carry a selection of gluten-free and vegan baked goods and snack options across our store locations. While we take care to prevent cross-contact, our kitchens process products containing gluten, nuts, and dairy. Please notify our baristas of any severe allergies when ordering.
Do you make your food items in-house, and can they be customized?
Many of our bakery and snack items are freshly baked and delivered daily from local artisan bakery partners. Select food items can be customized upon request; check our online menu or ask your barista for details.
Where can I find nutritional or allergen information for menu items?
Allergen details and dietary tags are listed on our online ordering platform next to individual menu items. You can also ask any of our baristas in-store for specific ingredient information.
Store Environment, Wi-Fi & Remote Work
Do you offer free Wi-Fi and power outlets for working or studying?
Yes! Our standalone Mochas & Javas locations offer free, high-speed Wi-Fi and accessible power outlets.
Are there time limits on seating during busy hours?
We welcome students, remote workers, and community groups. While we do not enforce strict time limits, we ask guests to be mindful of fellow patrons during peak morning hours (7:30 AM – 10:00 AM) by sharing larger multi-seat tables when space is limited.
Coffee Beans, Sourcing & Merchandise
Where do Mochas & Javas coffee beans come from, and how are they roasted?
We source high-grade Arabica coffee beans from sustainable, ethical farms across Central America, South America, and Africa. Our beans are small-batch roasted locally to ensure peak freshness in every cup.
Can you grind whole-bean coffee orders for home brewing?
Absolutely! If you buy a bag of whole-bean coffee in-store or online, our baristas can grind it to your exact brewing preference—whether for French Press, Drip, Espresso, or Pour Over.
Does Mochas and Javas ship whole-bean coffee and merchandise nationwide?
Yes, we ship our fresh-roasted whole-bean coffee, signature merchandise, and gift items across the United States. Order directly via our web store.
What is your return policy for coffee beans, merchandise, or apparel?
Unopened whole-bean coffee bags and unused merchandise (in original condition with tags/packaging) can be returned or exchanged within 30 days of purchase with a valid receipt.
Digital Gift Cards & Support
How can I check the balance of my Mochas & Javas gift card?
Check your digital or physical gift card balance online through our app, or ask a barista at any location to check it for you at the register.
What should I do if I experience an issue with my online or app order?
If your order was incorrect or you experienced a digital payment glitch, please contact the specific store location where you placed the order immediately.
